Family First Health George Street Center - Dental

Rygirl B 6 months ago

Hardest place to get appointments with they make you call on monday mornings for appointments and never have any.. my daughter been needing work done and they give me an appointment for a cleaning when I been calling for over 5 months to try to get her cavity taken care of. This morning she had an appointment but she is very sick I call to reschedule and they tell me they can’t because she is sick! She won’t be sick for ever I just wanted to reschedule rather then call every Monday for another 5 months to try to get an appointment! Worse experience with this dental office I have ever encountered!

mimi hernandez 6 months ago

By far THE WORST place ever ! Sad because Majority of the providers are GREAT ! The front desk are TERRIBLE , no communication, no documentation of conversations they’ve had with patients , I literally had 4 different staff call me to confirm the same appt … Each time nothing was communicated NOTHING ! Then they have the audacity to speak in Spanish and make racial comments about my child and I … NOT knowing that I’m CLEARLY Puerto Rican & speak Spanish FLUENTLY ! Terrible TERRIBLE TERRIBLE & to make matters WORSE … there’s NEVER any supervision ! The front desk are up front AirPods in their ears , eating food and talking amongst themselves when patients are looking to be helped . The level of unprofessionalism is CRAZY to me and I just can’t even FATHOM this EXPERIENCE !

Isabella Bordelon 8 months ago

I showed up an hour before my appointment under the impression my appointment was at 2 instead of 3 (my mistake). The receptionist was incredibly kind and ran to the back to speak with Dr. Richmond who was able to see me almost immediately instead of me having to leave and come back. That was GREATLY appreciated <3 Dr. Richmond is excellent! He truly cares about his patients and it shows through the quality of care he provides. As someone who doesn’t particularly enjoy dental appointments, I couldn’t have asked for a better experience:)

Da Kodster a year ago

My poor sad girlfriend went here. She has an infection in her decayed tooth. You can and could see the infection. It was white and puffy. She’s been in extreme pain for about 5 days now. They didn’t prescribe her an antibiotic or ibuprofen. We decided to go to SmileBuilderz in Lancaster. They ended up telling us she has a severe infection! The bigger receptionist was very rude just to add on to the experience. Doctor Terrence was disrespectful and not helpful. I understand this job is stressful and can be frustrating. The thing is my girlfriend is 17 years old and got treated this way. When you come to work for one come with respect and a smile even if it’s forced. For two make people feel comfortable. For three know what you’re talking about! How did no one know she had an infection in her decayed tooth. 2 star place for a reason! Trust the reviews people!!!!

Kimberly White a year ago

I really needed some dental work done and haven’t been to a dentist in 8 years. I went in to fill out and application for low-income assistance. Handed my application to the woman at the desk hoping to have more information. She said “okay call in two weeks to see if you’re approved” Two weeks later I call and they tell me “you have to make an account” Would have been nice to know when I spoke to someone in person and asked for info. Okay, well now I have to re-apply with the woman on the phone. She was helpful and filled everything out for me and said call back in a couple days. I actually waited a little over a week before I called back. Call back again and give my information and I’m told “sorry, I don’t see you in our system” Cool, so now I’ve waited a month and it seems they just throw away your info as soon as you hand it over to them? What a joke. This is so unfortunate and I want to cry because I thought I might finally have a chance at dental health. Shame on you for claiming to help and then doing absolutely nothing to actually help people.